Captext Insights

Knowledge Continuity in Manufacturing and Production

In manufacturing, the most valuable knowledge is at the machine and in operators' hands — settings, fault patterns, changeover tricks. Why it's at risk, and how to capture it on the floor.

Sector

9 Jun 2026

Knowledge Continuity in Professional Services Firms

In professional services — accountants, lawyers, architects, consultants — knowledge is the product, and it lives in a few people's heads. Why it's at risk, and how to capture it without losing billable time.

Sector

9 Jun 2026

Knowledge Continuity in Logistics and Transport

In logistics and transport, everything runs on knowledge that's rarely written down — and sits with a few key people. Why it's so vulnerable, and how to capture it without disrupting operations.

Sector

9 Jun 2026

Knowledge Continuity in Healthcare: Care Homes, Home Care and Practices

In healthcare, capturing knowledge is a matter of continuity and safety. Why it's especially vulnerable in the care sector — and how to capture it without burdening the floor.

Practice

9 Jun 2026

Outsourcing Documentation: When It Makes Sense and How to Do It Right

Documentation keeps getting postponed because the people who hold the knowledge are too busy to write it down. Here's when outsourcing it is smart — and how to do it right.

Sector

8 Jun 2026

Knowledge Capture in Construction and Technical Installation Firms

In construction and technical trades, the most valuable knowledge is on-site and in people's hands. Here's why it's at risk — and how to capture it before it walks out the door.

Documentation

8 Jun 2026

How to Write an SOP That People Actually Follow

A standard operating procedure only works if people use it. Here's a practical, step-by-step way to write SOPs from real practice — not from a blank template.

Knowledge Management

8 Jun 2026

What Is Knowledge Management? A Practical Guide for SMEs

Knowledge management isn't a software purchase. Here's what it actually means for an SME — and how to make your operational know-how findable, usable and durable.

Onboarding

8 Jun 2026

Faster Onboarding: Get New Hires Productive in Weeks, Not Months

New hires often take months to become useful — because the knowledge they need lives in people's heads. Here's how to onboard faster by capturing it first.

Documentation

2 Jun 2026

Process Documentation for SMEs: A Practical Start Without Bureaucracy

Process documentation needn't be a thick manual. Here's how to start practically — with the processes that truly matter, in a form your team uses.

Knowledge Transfer

2 Jun 2026

Knowledge Transfer at Retirement or Departure: Start Before the Resignation Letter

When an experienced employee leaves, years of knowledge leave too. How to transfer it — and why you must start now, not at the handover.

Documentation

2 Jun 2026

Work Instructions People Actually Use

Most work instructions end up unread in a folder. Here's how to make ones your team actually uses — short, visual and written from real practice.

Knowledge Management

29 Jan 2025

Knowledge Continuity: Why Critical Business Knowledge Still Lives Outside Your Systems

When employees leave, 42% of their expertise walks out with them. Discover why systems alone can't solve this.

Operational Documentation

5 Nov 2024

Operational Documentation: Why Good Documentation Starts Before You Open a Tool

Good documentation doesn't start with a tool — it starts with a clear understanding of your processes and priorities.

AI Readiness

14 Aug 2024

AI Readiness: What AI-Ready Knowledge Actually Looks Like in a Regular SME

AI only works well when your internal knowledge is structured and findable. Here's what AI-ready knowledge actually looks like.

Business Succession

12 Feb 2026

Business Succession: The Knowledge You Transfer Matters as Much as the Shares

Everyone thinks about share structures during a generational transfer. But the knowledge in the founder's head determines whether the successor can truly succeed.

Seasonal Operations

22 Apr 2026

Garden Centers and Seasonal Knowledge: Why the Busy Season Is the Worst Time to Discover a Knowledge Gap

Seasonal operations live by tacit knowledge. Every spring the same chaos — not because the team is bad, but because the knowledge is never captured between seasons.

Business Continuity

18 Mar 2026

Key-Person Dependency: When One Employee Knows Too Much

In almost every company there is one person who knows too much. Not as a compliment — as a risk. What happens if they are unavailable tomorrow?

Captext Insights

Knowledge Continuity in Manufacturing and Production

Knowledge Continuity in Professional Services Firms

Knowledge Continuity in Logistics and Transport

Knowledge Continuity in Healthcare: Care Homes, Home Care and Practices

Outsourcing Documentation: When It Makes Sense and How to Do It Right

Knowledge Capture in Construction and Technical Installation Firms

How to Write an SOP That People Actually Follow

What Is Knowledge Management? A Practical Guide for SMEs

Faster Onboarding: Get New Hires Productive in Weeks, Not Months

Process Documentation for SMEs: A Practical Start Without Bureaucracy

Knowledge Transfer at Retirement or Departure: Start Before the Resignation Letter

Work Instructions People Actually Use

Knowledge Continuity: Why Critical Business Knowledge Still Lives Outside Your Systems

Operational Documentation: Why Good Documentation Starts Before You Open a Tool

AI Readiness: What AI-Ready Knowledge Actually Looks Like in a Regular SME

Business Succession: The Knowledge You Transfer Matters as Much as the Shares

Garden Centers and Seasonal Knowledge: Why the Busy Season Is the Worst Time to Discover a Knowledge Gap

Key-Person Dependency: When One Employee Knows Too Much

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